Behind the scenes: Users first inside Intel IT

Managing the Changing IT Landscape: User-Centered Computing

In my recent blog, “It’s time to put users first” I wrote about user-centered computing, a strategy for embracing consumerization that puts users first. Much like user-centered design seeks to optimize a product around the needs of customers, a user-centered approach to IT involves learning from research and user engagement. And for Intel IT, user-centered computing works very well.

Intel IT worked proactively with employees using an inclusive strategy based on three core principles:

  • Inviting
    • Deploying early adopter programs to help guide IT strategies
    • Having employees participate in proof-of-concept studies, pilot programs, research, and surveys
  • Listening
    • Conducting user segmentation research to target IT solutions and services to specific employee groups, optimize PC refresh rates, and improve technical support
    • Using a human-factors-engineering group to learn how people use and interact with technology to optimize workflows
  • Informing
    • Sharing a variety of approaches on technical implementation and IT services to help guide employees on Bring Your Own PC (BYO-PC)
    • Educating employees on pros and cons as well as use cases, IT services, and the security capabilities of a variety of devices, helping to smooth adoption

To learn more about how Intel IT applies these principles, check out this IT whitepaper that I coauthored with my Intel IT colleagues Lisa Spelman, Director of Employee Computing Platforms, and Julie Rovegno, Manager of IT Products and Services. You can also listen to Lisa’s Inside IT podcast.

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Does your IT organization practice user-centered computing? How do you make it work?

#UserCenteredComputing #Consumerization #IntelIT