As remote work options rapidly become a necessity for modern businesses, IT managers must now consider emerging challenges when it comes to the remote management and security of end-user PCs. Among their top concerns are connecting to malfunctioning equipment, needing the accessibility and control to troubleshoot devices, and keeping up with OS and software updates for end users.
Scaling PC support for remote employees is a crucial part of the balancing act between securing business data and providing a smooth end-user experience so workers can remain productive. Modern IT needs a streamlined solution that meets the evolving needs of employees.
Tips to help find the right remote PC management solution
Make endpoint security a priority. With an increase in the number of employees working outside the protection of corporate firewalls, built-in security solutions become a first line of defense. It’s important for IT to be able to securely connect with end-user PCs to provide updates and support wherever the users may be.
Go beyond software level. Many businesses implement software security solutions, but as hackers become more sophisticated, threats are moving down the stack and into the hardware layer. Hardware-based, built-in security provides an important layer of protection for applications and data. These types of solutions allow IT teams to have more control and more accessibility over PCs.
Establish comprehensive PC accessibility. IT teams need increased visibility into remote and on-premises systems, so even when devices are powered off, they can assist with PC access and support. This type of comprehensive access allows teams to address a full spectrum of issues, not just one or two.
Consider solutions that help reduce cost of ownership. Only 20% of the total cost of ownership of a PC is its base price. The bulk of the cost comes from maintenance and tech support. To alleviate manual work for IT teams and find ways to optimize efficiencies, it’s wise to look toward solutions with built-in capabilities.
Benefits of the Intel vPro® platform
The Intel vPro® platform is a built-for-business solution with enhanced, built-in features to power end-user productivity and assist IT in securely managing and maintaining PCs. Whether an organization needs new PCs with a device management solution or already has Intel vPro® platform-enabled devices in their fleet, Intel’s unique business platform has everything they need to support the remote workforce, while reducing the total cost of ownership. Remote device management empowers IT teams to move from a reactive to a proactive approach with visibility into end-user PCs. This helps enable troubleshooting, diagnosing, and remediating of issues in a timely fashion. The Intel vPro® platform also provides increased network security, with individualized wireless data encryption via Wi-Fi 6 and the latest WPA3 Wi-Fi security features.
A suite of built-in tools for secure, remote management
The Intel vPro® platform provides the modern manageability of hardware-based Intel® Active Management Technology (Intel® AMT), made easy to utilize on premise or via the cloud, thanks to Intel® Endpoint Management Assistant (Intel® EMA). Together with the protection of Intel® Hardware Shield, these features enable IT professionals to remotely and securely manage Intel vPro® platform-based devices, supporting productivity for employees everywhere.
Intel® Active Management Technology or Intel® AMT provides IT teams with the enhanced management features to remotely discover, repair, and help protect networked PCs and allows them to support a remote, mobile workforce. As a configurable option on Intel vPro® platform-based devices, teams can manage devices out-of-band by operating independently of the OS. Intel® AMT can even remotely power on the end-user device when the OS is down to troubleshoot any further issues. And all these capabilities help reduce the overall maintenance costs of PCs.
Intel® Endpoint Management Assistant (Intel® EMA) is a software management tool that gives IT teams the capability to access and support Intel® AMT-enabled PCs—as well as Windows-based PCs—beyond the firewall via the cloud on known Wi-Fi networks.
Together, Intel® AMT and Intel® EMA can provide persistent out-of-band connection to PCs below the operating system. With the ability to deliver full keyboard, video, and mouse functionality, as well as the ability to boot to a safe environment on a remote server, IT teams can keep in-band and out-of-band devices safe and remotely regain control of compromised and frozen systems.
Intel® Hardware Shield, part of the Intel vPro® platform, provides a solid security foundation for PC ﬂeets. With built-in, hardware-enhanced security features for below-the-OS protection and advanced threat detection, the Intel vPro® platform helps protect against sophisticated attacks with minimal impact on system performance and user productivity. For devices inside or outside the corporate ﬁrewall, Intel® Hardware Shield helps organizations minimize their risk and protect their machines from start-up to OS launch through runtime.
With the Intel vPro® platform powering their PC fleet, IT teams now have comprehensive and secure management capabilities to provide support to remote workers by updating OS and software, managing patches, and refreshing and troubleshooting devices—all while saving money and reducing the total cost of ownership.
Learn all the ways the Intel vPro® platform can help organizations manage their remote workforce at intel.com/vpro
[i]Sources: Network Alliance, Understanding Technology Costs (via The Economic Case for the Intel vPro® Platform): http://intel.com/vProPlatformTEI
Intel technologies may require enabled hardware, software or service activation.
No product or component can be absolutely secure.
Your costs and results may vary.
All information provided here is subject to change without notice. Contact your Intel representative to obtain the latest Intel product specifications and roadmaps.
KVM (Keyboard, Video, and Mouse) Remote Control is only available with Intel® CoreTM vProTM processors with active integrated graphics. Discrete graphics are not supported. For more information, visit intel.com/AMT.
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