Building Citizen-Centric Government with Mobile Devices

Michigan.jpgIf you're a government agency anywhere in the world these days, you need to find ways to do more with less. And for the state of Michigan, one big challenge was to make the government better meet the needs of 9.9 million citizens while saving the state money.


Technology was the key.


With a goal of delivering citizen-centric services, the state launched a pilot to give government employeesin different jobs across multiple agenciesa variety of new mobile devices that can deliver a full range of functions. Mobility was key, because it would let government employees interact with citizens anywhere, saving a lot of time and duplication of effort. Versatility was another top priority, because employees wanted one device that could perform many functions instead of having to switch devices to get their work done. Having one device do multiple jobs would also save the state a lot of money.


As it kicked off the process of choosing the devices, Michigan decided to go with the Windows 8.1 Enterprise operating system to let users have access to the widest possible variety of applications to get their jobs done. The new devices include tablets and 2 in 1 Ultrabook™ systems—all with Intel® Core™ processors, which deliver the performance for enterprise-grade applications while helping improve energy efficiency with long battery life and rapid recharging.


Now the state's agencies have the flexibility to select from several device types while cutting the number of devices employees needwhether they're providing health and human services in a citizen’s home, making a traffic stop in a police cruiser, or inspecting a dairy farm. Plus, the state's IT department can now manage a large number and variety of devices through a single enterprise management platform.


You can take a look at the state of Michigan's solution here or read more about it here. To explore more technology success stories, visit or follow us on Twitter.