Business Leadership
The Art And Science Of Customer Empathy In Design Thinking - Customer-centric solutions demand empathy. But, how we employ this principle within design thinking is as critical—if not more—as what we...
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5 More Reasons Why More Data Doesn’t Guarantee Better Decisions - In my last blog, I discussed 5 reasons why more data doesn’t guarantee better decisions. I had picked what I...
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5 Reasons Why More Data Doesn’t Guarantee Better Decisions - Data alone may not be enough to guarantee better decisions, but better business decisions almost always start with data. Just...
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On the Road With the Vortex of Change: Australia - To make headway in a disruptive environment, many organizations need to embrace the constancy of change — “steady state” has...
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Empathy, Design Thinking, And An Obsession With Customer-Centric Innovation - To deliver innovative, customer-centric solutions through design thinking, we must begin with empathy. In its simplest and purest form, empathy...
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4 Ways We Can Redefine Innovation In The Enterprise - If we want to drive growth and profitability in the enterprise, we need to redefine innovation. Changing how we think...
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On The Road With The Vortex of Change: Mexico - Recently, I went on the road to talk to C-level executives in Mexico to discuss how to face the disruption...
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Building a Corporate Strategy for Today’s Digital Economy - We are in a period of unprecedented technological and economic disruption. IDC predicts that 70 percent of Global 2000 CEOs...
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IT Takes an Active Role in Creating a Customer-centric B2B Experience - Historically, IT has been considered a support function – creating and maintaining back-end systems, network access, help desk support, and...
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Competing On Design Thinking - Design thinking doesn't guarantee innovation, but innovation always hinges on design-thinking principles. Steve Jobs famously said, “Design is not just...
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