Change Your Desktops, Change Your Business. Part 3: Make IT More Effective

In the last two posts in this series, we looked at two issues we’ve all got on our radar: productivity and power savings. They’re both huge targets for today’s businesses because they speak directly to the bottom line. The next topic also translates to real dollars, and that’s IT effectiveness.

Now, it goes without saying that we rely on our IT departments to keep us up and running. But for them to be effective, we have to give them the tools they need to get the job done. That starts with making sure people have reliable PCs. Doing so can help IT lower costs and reduce employee downtime, while also giving them the ability to support more systems.

So what about those PCs? What are we talking about? The PCs included in the study we’ve been exploring in the last few desktop blog articles relied on new All-in-Ones and Mini PCs, each with the latest Intel® vPro™ technology as well as the newest version of Intel® Active Management Technology (Intel® AMT).1


These new systems let IT access the graphical user interface and control the desktops remotely, no matter the power state of the system. With your older fleets, if they had non-operational desktops that were out of band, it meant sending someone to physically fix the system. If you’ve ever had to do that, you know the lost time, productivity, and cost associated. Not ideal.

For the study, Keyboard-Video-Mouse (KVM) Remote Control was included in the new systems, but not in the older release of Intel AMT (5.2) that was installed on the aging systems.2 The difference is response time is striking.

Here’s the scenario: Imagine one of your employees at a remote site calls into the help desk; her desktop is down. In the old way of doing things, a tech would be dispatched, but probably not until the next day. That results in somewhere in the neighborhood of eight hours of downtime, a painful reality for any business.

But the new systems explored in the study, the ones with KVM? Employees waited only 15 seconds for IT to initiate the KVM Remote Control session. Those kinds of savings are also felt in the bottom line. The study revealed that the All-in-One and Mini Desktop would reduce the cost of employee downtime by $215.08 for the 10-minute software repair. That’s a saving of nearly 98 percent.3

Plus, don’t forget the savings in time spent by IT. The newer desktops, combined with avoiding that travel time, cut the repair cost by $39.65, leading to a savings of some 85 percent. And the savings go up from there the older your legacy systems are. You don’t even want to know what it’s likely to cost once you’re beyond the warranty.

In the final installment in the series on PC refresh, let’s dive into how to actually leverage the newest technology. And don’t forget, you can review the complete study cited above.
Join the conversation using #IntelDesktop.

This is the third installment of the “Change Your Desktops, Change Your Business” series in the Desktop World Tech Innovation Series. To view the other posts in the series, click here: Desktop World Series.

1. For more information on Intel AMT, visit