Enabling RPM Success: Technological Expertise Meets Patient Engagement

The following is a guest post by Care Innovations

A study published by JAMA Internal Medicine in March was received by a surge of attention for its failure to capture positive results for a remote patient management (RPM) telemonitoring program.

What can account for this lack of success — particularly when other telehealth programs are reporting some remarkable numbers? For instance, Care Innovations®, a company of Intel, counts among its achievements in just the past two years:

  • Zero hospitalizations and zero ER visits among 100 patients over the first year of UMMC’s Mississippi Diabetes Telehealth Network, amounting to a total cost savings of $339,184 [2015]
  • A 100 percent patient satisfaction rate for the GE Aviation Telehealth Study for Patients with Diabetes Mellitus [2013]

Nonetheless, industry observers seized on the JAMA study as a means to discredit — or, at least, question the merits of — telehealth. Yet, the study authors themselves admitted some significant shortcomings.

For instance, the study relied on cell phone calls and “telemonitoring,” defined as “electronic equipment that collected daily information about blood pressure, heart rate, symptoms, and weight.” Absent was the utilization of recent advancements in personal technology (e.g., patient interfaces resembling tablets and smartphones).

Programs like Care Innovations® Health Harmony RPM credit their success in large part to the introduction of consumer-friendly technology — the kind used today by people of all ages, and with which they’re extremely comfortable. That comfort is at the heart of the patient engagement, which is in turn so critical to the success of an RPM program.

On top of this, the JAMA study failed to offer a truly controlled environment; patients still had access, and may have already been engaged with, previously implemented programs.

Patient Engagement, Technological Expertise at the Heart of RPM Success

The JAMA study can perhaps be seen as a misguided attempt to launch an RPM program without all of the elements necessary for success. As the experts at Care Innovations have learned, these elements require of the technology provider:

  • A commitment to patient engagement
  • An expert-level understanding of how technology can achieve specific operational needs while serving the best interests of the patient population

As to the latter point, Care Innovations’ RPM program leverages vast technological expertise (backed by Intel) to fully, and seamlessly integrate with our clients’ existing EMR systems — including both enterprise-level and legacy, home-grown EMRs. For instance, Care Innovations has achieved full bi-directional integration with UMMC’s EPIC system in order to streamline workflow, such as patient registration data directly into the RPM solution.

With one carefully designed program, then, Health Harmony not only solves the challenge of patient engagement, but also effectively leverages existing technologies and workflows to create a seamless experience both inside the hospital and at the patient’s home. And it’s no coincidence that our commitment to this formula has enabled us to actually provide provable ROI metrics to our clients.

The Care Innovations team has already accumulated an abundance of data that supports the success with RPM integration. Unlike the JAMA study’s attempt to meet telehealth halfway, we fully embrace the possibilities posed by today’s technology to offer a solution that’s custom-designed to integrate with any organization’s existing technology and workflow.

What do you think?

We invite you to learn more about how Care Innovations’ solutions can work for you: Contact us here to schedule a conversation with one of our experts.