From Few to Many

Historically, many organizations have limited the number of devices that are allowed to be used in the corporate setting. Rationale for such limits include minimizing support costs, ensuring a certain level of expertise with each system, and the ability to keep an inventory of spare parts on hand.

As a Technical Solutions Engineer at Intel IT, I have seen a major shift in the IT landscape as small form factor (SFF) devices have proliferated. Instead of a single model of smartphone, Intel IT now supports multiple types of SFF devices and within each device type, multiple models and mobile operating systems.

Bring-your-own-device (BYOD) amplifies this change. Recognizing the business value of increased employee productivity and job satisfaction inherent with BYOD, Intel IT has embraced the consumerization of IT. In doing so, we have set in place a security model and device management processes that accommodate a variety of consumer-level SFF models.

But unlike multiple laptop models that usually have an operating system in common, device capabilities and mobile operating systems differ significantly from SFF device to SFF device. Such variances clearly raise technical support issues but also affect other areas, such as eDiscovery. In response, eDiscovery, legal, and investigations teams must optimize tools and processes to deal with the variety of supported systems.

Far from a mere theoretical exercise, preparing for eDiscovery in a BYOD SFF environment requires attention to technical details, such as the following:

·      Firmware version

·      Operating system version and patch level

·      Power cable

·      Data synchronization cable

·      Support by SFF forensics applications

To address these details, Intel IT and Intel’s legal department collaborate closely, strengthening Intel’s ability to meet legal obligations as they apply to our BYOD program. We engage in best practices to enable a well-planned eDiscovery and investigations support organization. These best practices include:

·     Understanding what data types may end up on a SFF device

·     Identifying the best source or location of the corporate data in the enterprise environment

·     Having several applications in our SFF forensics toolbox to ensure coverage for a variety of models

Learn More: For more information on Intel IT’s best practices and key learnings relating to eDiscovery and SFF devices, read our recent white paper, "Successful eDiscovery in a Bring Your Own Device Environment"

Join the Conversation: How many supported SFF models exist in your organization? Do you expect this number to grow in light of increasing BYOD SFF? If so, what’s your prediction for growth?