Managing the Changing IT Landscape: Device Refresh
Many IT organizations struggle to determine the value of employee device refresh. There’s the question of timing, whether driven by budget constraints or true necessity (or both). And then there’s the question of device security. Mix in BYOD use cases, and things get complicated.
An interactive tool with tangible results
I recently designed a tool that is made to solve this problem. The Business Client Refresh ROI Estimator incorporates both traditional form factors (desktops and laptops) and new form factors (tablets and 2 in 1s), both BYOD and company-issued purchases, and provides an easy way to assess the value of refresh for IT, end users, and overall business productivity.
Developed with industry experts, this interactive tool is designed to help organizations determine the value of replacing aging PCs either by using pre-populated scenarios or by plugging in their own unique data.
Users can customize device analysis, explore the impact of increasing mobility, view a current-versus-future scenario, or even alter IT operations and other variables to fine-tune results. And finally, the tool delivers a report to document each scenario.
The Goal: Balancing cost and value
I learned a ton during the development process with this tool. When it comes to upgrading devices, there are many critical factors that can have a significant impact on ROI. What any business wants to know is simply, will it be worth it?
I discovered that while productivity was one of the factors important to users and business stakeholders, it was difficult to quantify. As a result, IT organizations focused most of their analysis and decisions around total cost of ownership (TCO) versus ROI. And the result was suboptimal business decisions.
With the tool, we thought it was important to incorporate the three primary cost and value categories, which are the largest contributors of both TCO and ROI over the life cycle of a device:
- Direct IT costs –These are the direct business costs of device life-cycle management, from purchase and delivery to infrastructure, security, support, repair, and replacement.
- End-user costs – These are the indirect business costs representing the time end users spend troubleshooting or fixing older devices, or even learning a new device.
- Productivity gains – This is the value of additional productivity time gained by users after upgrading to higher-performance devices or devices that increase employee mobility.
One of my favorite studies was one I uncovered about productivity at Facebook. If an employee calls the help desk more than twice on any given issue, the device gets replaced—no questions asked. It’s all about keeping users productive. Check out the CIO Journal blog: “Facebook CIO Doesn’t Waste Time”
Eliminating the guesswork
When IT organizations can strike a balance between cost and business value during refresh, it equals success. The Business Client Refresh ROI Estimator takes the guesswork out of the process by letting users plug in very specific details.
In addition to basics like number of devices and CPU type,
users can modify other key factors that play a big role in ROI.
- Device age
- Usage model
- Employee mobility
- Device management model
Be sure to check out the tool, let me know what you think, ask questions, and share your insights. I’m really excited about this, and I look forward to hearing how it works for you.