Improving Efficiency, Security, and Satisfaction for Mobile Health Workers

By Andy Bartley, Senior Solutions Architect, and Bob Petitt,Global Healthcare Business Lead, Mobility

Healthcare is undergoing a fundamental transformation – driven by the rapid growth in older age demographics globally (65yr old +), extended life expectancy rates, exploding adoption of mobile devices by both consumers and enterprises, and a mounting shortage of skilled clinicians to care for this expanding chronically ill population – hospitals must transform their care delivery models to cope with these changes. As governments focus on improving quality outcomes with a move to value based care delivery models (vs fee for service) there is increasing demands put on an often overwhelmed clinical workforce.

According to the World Health Organization 2014 report there will be an estimated a deficit of 12.9 million health workers globally by 2035. In a March 2015 report from industry analyst IHS (at the request of Association of American Medical Colleges) the US will see an estimated shortfall of between 46000 to 90000 physicians by 2025.

While as an industry healthcare remains behind in the digital transformation we do believe that consumers will force it to move even faster.  Consumers have already undergone the digital transformation and expect healthcare to be at the same level as other industries that they regularly interact with.

By using mobile compute and communication technologies hospitals can modernize older paper processes using Electronic Medical Record (EMR) systems. These new software tools provide clinical staff access to patient health data anytime, anywhere, they enable real time collaboration between clinicians and patients, and support critical decision support at the point of care.

A growing body of evidence shows that coordinated care offers powerful ways to improve resource utilization, outcomes, and both patient and staff satisfaction. Collaboration can also extend beyond being just between the individual and his/her care team to also be between large numbers of care teams and clinicians themselves to compare treatments and protocols to develop a knowledge base of best known methods that can be replicated and scaled across a larger population with similar indications and/or circumstances.

Clinical Health Workers

Today, health workers are more mobile than ever before - 80 percent of employees working on premise also frequently work away from their desks.* Mobility is quickly becoming the new normal. Health workers are being asked to respond faster to patient needs and decrease patient length of stay. With policy changes driving providers to value based care metrics vs fee for service there is a greater demand for care coordination and collaboration. As health systems continue to merge and integrate, care teams grow in size and complexity driving a need for better collaboration solutions. The transition to electronic records means that health workers can now access digital data on the go, which streamlines workflows and improves real-time clinical decision support.

Healthcare Administrators

Administrators are having to rethink traditional business models in an increasingly value-driven and consumer-centric healthcare environment. Being able to integrate new service lines through organic growth or M&A requires flexibility and the ability to integrate clinical and business systems. New payment models tied to patient satisfaction scores, along with increasing competition in many markets is driving the deployment of new patient engagement and retention programs. All of this is happening in an increasingly complex regulatory environment that demands business agility and new thinking. Administrators need mobile technology with performance to support multi-tasking and battery life for a full work day -enough to last through extended days that can be filled with meetings.

IT

Finally, IT is challenged today on numerous fronts. Healthcare breaches continue to increase.

While patient data security remains a top concern, employees are demanding more mobile device options – just as they enjoy as a consumer. As health workers become more mobile, the need for delivering a seamless user experience across device types and locations becomes increasingly important, as does the challenge associated with managing these devices.

Have questions or want to learn more? Contact robert.petitt (at) intel.com.

Published on Categories Health & Life SciencesTags , , , ,
Andrew Bartley

About Andrew Bartley

Senior Solutions Architect for the Health & Life Sciences Group at Intel Corporation. Work with providers, payers, life science organizations, and government agencies around the world as a trusted adviser on the development and implementation of leading-edge collaborative care and distributed care solutions. Leverage the latest mobile business client (2-in-1's, tablets, smartphones), Internet of Things, and wearable technologies to deliver superior patient experiences that achieve critical cost, quality, and access goals. Collaborate closely with Intel business and product development teams along with industry partners to define and evangelize standardized architectures that incorporate security best practices and enable the latest data analytics techniques. Regular speaker on the topics of innovation in healthcare and entrepreneurship. Contribute to thought leadership on these topics through the Intel Health & Life Sciences online community. Specialties: Healthcare solution architecture, connected care, medical devices, IoT, wearables, predictive analytics, product and project management, mobile application development, customer journey design, business development, strategic finance, agile software development, lean, SOA, UX, web services, big data solutions, system architecture