Inside IT: How Are IT Departments Adapting to the Demands of Mobility?

As someone who loves technology and pays particularly close attention to enterprise IT trends, it brings me joy to see pragmatic tech evolution happening around me. As I type this blog from my home desk, I can see a stack of paper-based Intel IT Annual Performance Reports many of which I helped produce during from 2009 - 2013.

Now in it’s 13th year, the Intel IT Annual Performance Report has taken on a new form. It no longer exists in hard copy. Instead, it has moved to a fully digital experience, and is delivered primarily through a mobile application. Another key change is that this report is now issued quarterly, not annually.

These two changes represent a significant shift in how IT needs to operate: on a faster cadence and utilizing increasingly digital and mobile delivery systems to improve business results.

I dug into this years report, now titled the Intel IT Business Review and found a few interesting observations on how Intel IT is transforming its operations and providing corporate leadership as we embrace a new business environment.

On the Inside IT Radio Show, Intel’s CIO, Kim Stevenson discusses the changes coming for the Intel IT department in 2014, highlighting the importance of the SMAC Stack (Social, Mobile, Analytics, and Cloud) to enable new customer experiences, enable a scalable way to deliver applications, and ultimately save money.

She says that nearly 85% of Intel’s office and enterprise environment is in the cloud. Other big changes include a focus on data center management within a Software Defined Network model, and the increase of internal analytics that has allowed IT to write predictive models to help sales and marketing teams drive revenue.

Enterprise organizations are all focusing on these initiatives, knowing that business value is now supported by fast, secure technology. General Motors CIO, Randy Mott talks about his focus in bringing GM’s applications up to date.

This focus on enterprise applications is crucial for IT. As I mentioned in my blog titled The Evolution of Enterprise Mobile Application Development  "[...] the app development process is not without its challenges. There are an increasing number of connected devices and device types running on a range of platforms. Manageability and security challenges are top of mind, especially when it comes to protecting sensitive corporate data. And working with an open-standards-based platform is becoming increasingly important."

For example: the Intel IT Business Review is Intel’s first enterprise app that adheres to the Intel IT five-star application program. The five-star system was created by Intel IT in order to ensure that enterprise apps are developed with all stakeholders in mind, paying careful consideration to security, intuitive user experience, multi-platform, multi-device, and multi-interaction functionality.

Over the course of my career, I’ve watched IT move from a support role to a strategic driver of business value, enabling decisions based on data, experience, and technological advancements. As roles continue to shift, leadership in IT is paramount. As Intel’s CIO Kim Stevenson notes, “structure follows strategy.” Seeing the stacks of hard-copy Intel Annual IT Performance Reports on my desk and now holding the reader-friendly app in my hand really hammers home the quick evolution of IT in the enterprise.

I’ll be writing more blogs about the articles and information found within the app, but I hope you’ll check it out for yourself – I find it fascinating to take an inside look into the IT department for such a large organization.

For more information, please visit the Intel IT Business Review homepage.