IT Consumerization Is Real Inside Intel IT. How and What We are Enabling Today

Over two years ago, CNet News asked a question "What is IT Consumerization?" and then called IT Consumerization the next big indudstry trend (heard that before?).  Well, CNet described IT consumerization as the increasing desire/demand to IT by employees to use conusmer devices inside the enterprise corporate IT environment.  This trend did not die.  In fact, just today I read at CIO Insight's website a post titled "The 10 steps CIO's Can Take to Bolster Mobile Security" that also addressed IT consumerization as a top-of-mind topic for CIOs and IT management.

So what is the big deal with enabling consumer devices inside the enterprise?

  • The Big Benefit: Flexibility. Employee Productivity

  • The Big Challenge: Security. Legal. Techical Support. Service Level Agreements. Who pays what?

The Intel IT organization has been working on this problem for a while now and is enabling many employee service offerings supporting IT Consumerization today.  Let me provide some insight into both our strategy evolution, adoption and implementation - including a new service announced earlier this week.

  • First, Diane Bryant,
    Intel IT CIO, talks with Intel's CEO about why and how we are enabling this capability and employee service inside Intel's business (note: topic starts as 11 minute mark of video). It is interesting to hear how it took over a year of hard work, debate, evaluation, decision making and partnership with business stakeholders to bring this capability to our employees - and then how quickly employees took advantage of the service.

  • Second, my colleague, Jimmy Wai discusses in this
    IT blog about why he is personally excited about how Intel IT is bringing IT consumerization to life

  • Finally, earlier this week Intel IT announced the next variation in a flexible bring-your-own device service model.  Let me outline the change:

Until now, Intel employees have had two options to access Intel e-mail, contact and calendar information:

  • Corporate: Intel pays for the device and monthly service

  • Personal: Employee pays for the device and monthly service

Now, employees who have a corporate device and service plan but want to use a different device, can turn in their corporate device and bring their own.  If the personal device meets Intel IT certification requirements (think security requirements) and supports the corporate cellular network (varies by geography), then the decision to change belongs to the employees - pretty cool.

For me, I like my corporate plan and device so i'm not going to change.  I will be interested to see what my fellow co-workers do with their decision.

Is your organization enabling IT consumerization?  I'd be interested in hearing the approaches and support models - comment below.

Chris Peters, Intel IT

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