It’s a new day for IT: Take a look at Intel’s approach

Managing the Changing IT Landscape: Intel IT’s 2012 to 2013 Annual Report

There’s no doubt about it: The rapidly changing business world is shaking the fabric of IT. The rise of consumerization and new technologies is creating the need for unique roles in the organization—and along with it, a different approach to IT. There’s a culture shift under way, and it requires a new level of IT innovation in the enterprise.

For Intel, part of this innovation is achieved with a renewed focus on the user experience. It’s based on a strategy centered on the end user—one designed to optimize the computing experience and keep the user productive on any device, whether connected to the corporate network or not. Only by gaining a better understanding of people and how they actually work can we deliver the best possible IT services and solutions.

One way this comes to life at Intel is by embedding IT employees with the users they support. Intel IT employees spend time with users in their daily environment to get a true sense of how they work, what their business needs are, etc. And it’s more than just a short observation session. Intel IT employees participate in formal job rotations that put them side by side with the business groups—and it’s led to process, service, and design improvements across Intel.

On this note, I wanted to share an inside look at some highlights from our 2012-2013 Intel IT Performance Report

Intel IT plays the lead role

As you explore the full report, you’ll see that 2012 was a transformative year for us. Intel IT continues to play a huge role in influencing technology decisions across the business, and it gives Intel a unique competitive advantage. Here are just a few highlights from the last year:

  • The Intel Bring Your Own Device (BYOD) program saw a 33 percent increase in participation in 2012. It’s still on the rise, with a continued focus on mobile devices and apps. One cool example is a speed dialer for one-click access to conference calls (no small thing).
  • BYOD program participants are saving approximately 57 minutes per day. If that doesn’t sound like much, consider this: It’s an annual productivity gain of about 5 million hours per year.
  • Intel IT built an enterprise private cloud to support emerging technologies that detect and deliver services based on an employee’s device (capabilities, location, and preferences). This means employees can use a range of devices to securely access both corporate and personal services, apps, and other info in the cloud.


What’s next for 2013?

Change is afoot. If I could sum it up in one word, it would be “expansion.” We’re going to take everything we’ve learned to the next level for even greater productivity and flexibility—cloud, social, mobile, big data, and enterprise security—and do it all with a continued focus on user experience.

Get the full story by reading the report

How are you dealing with the IT culture shift? What are your new IT priorities?

#Consumerization #BYOD #IntelIT