Lessons Hospitals and Acute Care Can Teach Senior Care

By Ginna Baik, Strategic Business Development Executive for Long Term Care, CDW Healthcare

In the first part of this two-part blog series, I looked at lessons that senior care can share with hospitals and health systems. In this final chapter, the focus is on lessons hospitals and acute care can teach senior care.

Making the most of the point of care

Senior care has a great opportunity to learn from acute care’s challenges and triumphs with technology at the point of care, from data capture and access to communication and education for patients. They’re leveraging technology for EMR/EHRs, and as senior care looks to adopt and integrate their data sharing and communication, they should look to the innovative approach of acute care for how to deploy this technology effectively.

Being responsive to consumer demand

The digital patient is here. As is the consumerization of healthcare. Are you a patient or are you a consumer? Sound familiar? The broader healthcare space has been smart to recognize and respond to the changing expectations of patients and the growing power patients have in asserting their wants, especially when it comes to integrating technology into their care and care communication. You see this in wearables, remote monitoring, patient portals, the surge in telehealth and more. Senior care should look to this receptiveness and embrace the evolution of today’s residents and their families and what they’re looking for from their senior care community.

Improving integration and collaboration

The pressure is on for healthcare to achieve a true continuum of care and better communicate so medical errors and oversights don’t happen, and it’s becoming essential to be able to collaborate across providers and across different health organizations. Hospitals and the acute care space have done a good job so far of implementing technology for effective use to increase clinical collaboration, embracing mobility and incorporating it into their overall care workflow.

Showing the ROI

Healthcare systems have a more definitive understanding now of the true financial and care benefits shown through technology adoption. They are beginning to have greater support for the technology spend because it IS improving care, and they have the data to prove it. Senior care is just on the brink of being able to measure and justify the technology investment and has the opportunity to leverage the approach taken by healthcare systems.

Extending care beyond the walls and into the home

People would often prefer to take care of their health from the comfort of their home. And with telehealth, remote monitoring and secure communication, this has become possible. Because hospitals are being held accountable for care, they have begun to break into this space, with a number of recent studies around management of chronic conditions and using technology at home to prevent readmissions and improve care. As senior care hopes to do the same, they can look to what has already been effective.

What learnings can health systems impart on senior care? Tell us on Twitter @CDW_Healthcare.



Ginna Baik is the Strategic Business Development Executive for Long Term Care at CDW Healthcare. Ginna has a passion for building new business solutions that make a difference.  She has maintained her focus on senior living as one of the last frontiers where the digital divide still exists, from end users to enterprise.  Her goal is to connect senior living to CDW’s technology solutions – a big opportunity for everyone involved.