Optimizing Employee Productivity and IT Efficiency

- Lessons Learned and Best Practices From Intel IT -

I have been a long-time advocate for proactive server refresh within IT organizations based on the experiences gained inside Intel IT.  Well, now I can say that PC refresh is equally beneficial and important. Some of my IT colleagues (Avi Zarfarty, Uri Cohen and John Mahvi ) in the IT Finance and PC Operations team have captured their IT Best Practices in a Laptop Refresh Estimator tool that helps organizations determine the optimal schedule and timing for PC refresh to maximize Employee Productivity and driving IT Efficiencies with lower costs.

As a consumer of technology, I always want a faster and more capable laptop. I'm not alone. How many times have you wished that you had a better laptop ... are frustrated that it is hindering you from getting your work done ... which is hindering you from getting on with your real life.  So our natural demand as employees back to IT is "Get me a faster / newer laptop!" or "Fix the one I have"

As an IT professional working in large enterprise (80,000 employees), I realize that we can't have every employee adopt the latest technology as soon as it is available - however desirable that may be.  With the pace of technology and the resources needed to do fork-lift upgrades of all PCs for all employees simultaneously is simply not practical for many businesses.

So the question is what is the right frequency that we should replace laptops to balance the needs and desires of employees with our responsibilities to be good financial stewards to the business. In this short video, John Mahviexplains the Intel IT approach and the decision criteria that affected our decision and model.  The Laptop Refresh Estimator captures our analysis and methodology along with the many factors like hard costs (acquisition, implementation, maintenance, ... ) and account for softer productivity cost estimates if desired.

The benefit of choosing the right PC refresh strategy enables an IT organization to get an improved return on IT investment while enabling business efficiency and productivity with a more effective workforce. Inside Intel IT, we adopted a proactive PC refresh strategy aimed at reducing operating costs and boosting productivity. Currently the average age of an Intel employee notebook is <24 months.

I invite you to learn more about our strategy by reading the IT@Intel whitepaper titled "Using TCO to Determine PC Upgrade Cycles")

I invite you to use the estimator to find out what PC Refresh rate is best for you? www.intel.com/go/LaptopRefreshEstimator

Chris