Dr. Lisa Testa’s vision was clear, and not just because she’s an optometrist. Faced with an old system and aging hardware, the Akron, Ohio doctor knew she needed to adopt new technology in order to accept more patients, expand to a new location, and grow her business.
To handle recent growth and get ready for more, Testa upgraded to new software backed by Intel processors to help her manage inventory and patient records. And grow she did. Her business experienced a 47 percent increase in the number of exams within two years — without adding office hours or staff.
Testa’s technology upgrades resulted in improved patient care, paperless efficiency and inventory control, and a growing client base.
Improving Patient Care
Dr. Testa started by researching hardware options, and then in consultation with her trusted channel partner, ACCRA, decided on a few upgrades:
- A new server powered by the Intel Xeon Processor E5 family
- Microsoft Surface Pro 3 with an Intel Core i5 processor
- ACCRA Med’s Filopto Practice Management Software
“We have the technology in our office for one reason: If I can catch a vision issue early, I can fix it. These technologies let us take better care of our patients and become more proactive, not reactive, in their care,” says Dr. Testa.
In 2011, Dr. Testa went paper-free. Today her staff of eight employees uses Intel-powered desktop PCs for electronic medical records (EMR), scheduling and inventory, ordering glasses and lenses online, billing, and reporting.
“If you want to know anything about a patient, you just pull up the information and go,” says Dr. Testa. In an industry notorious for mountains of paper records, Testa’s practice demonstrates the many ways going paperless can improve the patient experience.
Other solutions that have helped to reduce paper use include an automated calling service to remind patients of appointments or orders that have come in, as well as a service that lets the doctor send prescriptions electronically to the patient’s pharmacy. These solutions have helped support a completely paper-free environment.
In addition the doctor brings her Microsoft Surface Pro 3 with an Intel Core i5 processor into exam rooms, where she uses the voice-recognition software to dictate and transcribe exam notes into Filopto and the patient’s EMR.
Growing a Modern Business
As a small business owner, Dr. Testa knows her time is best spent working with her patients and expanding her practice — not doing data entry. The technology upgrades delivered an increase from 2,100 office exams a year in 2012 to 3,100 exams in 2015. “It saves time at the front desk, too,” she says, “because they don’t have to pull and re-file charts. We are so busy now. If I hadn’t gone paper-free, I would either have stacks of paper everywhere or I would have had to hire someone part time just to do the filing, which is really nonproductive time.”
And if there’s one thing a growing optometry practice can’t handle, it’s wasted time.