Tag: Customer-centric

• Landscape-Shifting Market Transitions in 2018: FMCG on Fire? Been reading a lot of predictions about what’s ahead for retail and retail technology for 2018. Some...
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• Design Thinking Is About Integrated Solutions The digital universe provides countless possibilities for innovation. Whether we stretch the boundaries of mobility and cloud...
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• 4 Reasons Why Excellent Customer Service Should Start With A Smile A smile alone doesn’t guarantee excellent customer service, but excellent customer service almost always starts with a...
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• Empathy, Design Thinking, And An Obsession With Customer-Centric Innovation To deliver innovative, customer-centric solutions through design thinking, we must begin with empathy. In its simplest and...
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