The Bar of the Future: IoT and Responsive Hospitality

Intel-powered technology recently made a splash at the National Restaurant Association’s NRA Show 2016, where we partnered with Chicago Bar Shop to show off how Intel technology can power the bar of tomorrow with the latest in POS technology. In the wake of the show, I thought it’d be great to talk about how Intel thought leadership is guiding the next generation of IoT-enabled hospitality, and how that’s going to affect the industry.

Intel’s Mindset

Intel’s mission isn’t about chasing shiny objects or running after the next hot thing. We don’t devote ourselves to trends. For us, it’s all about helping take businesses to the next level; to do that, we want to create opportunities for businesses to increase their revenue and make measurable improvements in their metrics.

A restaurant or bar’s ultimate success or failure depends on the quality of food and service. We’re positioning ourselves to help the industry improve the processes that lead to quality food and rapid, responsive service. If we can help the industry offer its customers something extra as well, that’s great! We know restaurant and bar owners already have tools and processes in place that help them be successful, and we’re working to position ourselves to integrate our services into existing processes.

Chicago Bar Shop at NRA Show 2016

Behind the Counter

A big part of what Intel can do for bars and restaurants comes in under the hood or, in this case, behind the bar. We’re constantly searching for ways to make existing technologies smarter. Some pressure points we’ve found include inventory management and POS services.

At the NRA Show 2016, bar and restaurant owners got the chance to interact with David Andow, president of Small Box Energy. He spoke about how they could reduce their overall energy consumption by up to 30 percent with the chameleon platform, which is powered by Intel technology.

The platform monitors and controls critical HVAC, lighting, and refrigeration equipment. It combines the power of wireless and networked controls with Intel’s Trusted Analytics Platform to deliver predictive analytics that help reduce restaurant and bar equipment maintenance costs.

Additionally, Intel technology powers inventory sensors that let managers know when a keg is about to run dry, or how much of that expensive craft beer is being poured to determine if there is any unnecessary waste. Managers can monitor food supplies to see when new stock needs to be ordered, or watch the consistency of liquor pours to ensure peak drink quality every time. At the show, visitors to the booth got to see how BarVision’s patented RFID technology, which is built into the actual liquor spout, lets bar owners see what’s being poured in real time.

BarVision’s Smart Spouts do not need to be charged; they’ll last for 40,000 to 45,000 transactions, or roughly two to three years without charge or maintenance. With BarVision, venue owners see a major return on investment, and most increase their bottom-line revenue by 5 to 7 percent consistently. The end result is an easy-to-use system that gives venue owners insights they’ve never had before. Owners get consistent liquor use, and consumers get a great drink every time!

Enhanced Customer Experience

HP

 

For Intel, enhanced customer experience doesn’t necessarily mean more screens in front of the customer. Service is about that human connection — technology won’t necessarily replace that, but it can make those connections between people stronger.

Imagine this scenario for a moment. A patron at a bar finishes their drink, and issues the universal signal for another — raising their glass in the air. Almost immediately, the bartender’s wearable delivers a notification saying that a table or customer is ready for another drink. They’re able to move to the customer and provide service quicker than ever before, with less room for mistakes. That’s the IoT helping workers.

At the point-of-sale, customers are thrilled by easier and more transparent devices that facilitate transactions. Advanced analytics built into many of these tablets and applications can track peak hours, so management can use that information to make smarter staffing decisions.

Part of this includes the HP RP9 Retail System, which was on view at the show as well. The RP9 is designed with both the retailer and customer in mind. It has a sleek design paired with powerhouse performance, and its customizable system will meet the needs of any retailer, anywhere.

The Future of Screens

The Future of ScreensOf course, we can’t forget about screens. They, too, are finding their way into IoT-optimized hospitality.

Intel has some major collaborations coming in the future, but advanced interface technology is already making its way into the industry in the form of smart tables, digital signage, and projectors paired with sensors that create multimodal landscapes for patrons to interact with.

I hope this post has helped you see some of the possibilities the IoT opens up for your business. It’s an exciting time for restaurateurs! Curious to see what we’re cooking up for the world of IoT tech? Check out the latest in what Intel’s brewing for retailers.

Published on Categories RetailTags ,
Vanessa Foden

About Vanessa Foden

Vanessa Foden is the Retail Market Manager for mobility and payments in the Internet of Things (IoT) Solutions Group Retail Solutions Division at Intel. The Internet of Things (IoT) Solutions Group (ISG) is pioneering the transformation into a world of rewarding and productive experiences created through a fabric of connected intelligent systems. In this capacity, Vanessa Foden is responsible for Intel’s efforts in setting global strategy for the SMB market to solve end retailer problems. During her 10-year span at Intel, she has progressed from Integration Management in the Assembly Test and Development Group, to supporting IoT in various Program Management positions supporting Energy, Medical, Gaming and Retail Solutions. Prior to joining Intel, Vanessa worked in the banking industry as an integration manager reporting to the VP of Operations, Oracle Applications Integration Manager for an electronic manufacturing company and a SW architect for a local consulting firm. Vanessa received her Bachelor’s degree in Computer Information Systems and an MBA from Arizona State University.