Three Ways Mobile Technology is Helping Enhance Quality of Care

Why are today’s most complex diseases so difficult to fight? They are mobile, opportunistic and have the ability to quickly adapt and change. To take on these diseases, and win, we need coordinated care that operates with the same flexibility, responsiveness and focus.


Patient care coordination is dynamic and highly interactive, involving many processes, stakeholders and activities. At its core, it is about organizing patient care so that the right care services can be delivered as fast as possible, without sacrificing quality.

With the enactment of penalties for preventable readmissions, healthcare providers need to address current gaps in care transitions that lead to poor outcomes, readmissions and patient complaints.

Israel’s Maccabi Health Services conducted several studies that revealed a close link between frequency of care delivery and health outcomes in patients with chronic conditions. Based on those results, Maccabi and the Gertner Institute established the MOMA* Video Conferencing Call Center. This new technology-based service delivery model will help enhance quality of care and reduce costs by:

  • Reducing travel demands placed on patients
  • Increasing the frequency of doctor-patient interaction with mobile technologies
  • Eliminating unneeded and costly in person visits for routine checkups

Today’s mobile solutions help healthcare professionals provide care to their patients throughout every stage of care. The ability to communicate, facilitate transitions and assess needs and goals is no longer dependent on infrequent and costly face-to-face interactions.

Now healthcare professionals can use mobile video conferencing technology to create a proactive care plan, monitor their patients and respond to change in real time.

Dr. Galit Kaufman R.N.PHD, director, department of nursing services at Urgent and Online Medical Centers suggests, “The Intel technology-based tablets are very easy to work with. We came to the conclusion that this technology will be successful if it supports, not replaces, human interaction. Video conferencing is the next best thing to being there. It supports the personal nature of the interaction between the nurse and the patient, and contributes to the quality of care clinically. Having a lot of contact creates a lot of motivation.”

What question do you have?

Read the Case Study: Improving Health Outcomes and Reducing Costs with Video Conferencing Technology