What happens when the network is down?

Managing the Changing IT Landscape: Mobile Dependencies

by Chris Peters member of the IT Center

The answers may surprise you. Early last week, I attended the Search Marketing Expo—SMX Advanced and I was able to make some interesting observations over the course of the conference.

At the beginning of the conference, I saw an abundance of mobile devices in use. Nearly everyone had used tablets that morning, and from what I saw, most people had used two or more devices even before 8 a.m. There were tablets everywhere—definitely the device of choice.

As soon as the sessions started, I noticed I had lost my wireless signal and I couldn’t tweet, download content, or submit questions. Within 20 minutes, the speaker apologized for network issues. They were working on it right away, but connectivity problems persisted throughout both days of the conference. I noticed that it got better during lunch, but then dropped again in the afternoon, and was nonexistent during breaks. In other words, we brought down the network.

                                                                              

Only as strong as the weakest link

The interesting thing was the behavioral shift … it wasn’t long before attendees were working offline on laptops or using smart phones to stay connected to colleagues. Just like a team is only as good as its weakest player, a connected, integrated IT infrastructure is only as good as its bottleneck. With so many mobile devices in use, it’s no surprise that network performance suffered. Without the right network infrastructure in place to handle the influx of connected devices—combined with a new level of data and information traffic—even the best, fastest devices simply can’t work.

Staying ahead of the curve

When Intel IT moved to a mobile model, we found that proactive investments in more wireless access points and regular upgrades in speed and WAN were critical for satisfactory service levels across offices. One of the best examples I’ve seen of the need to invest ahead of the curve to support mobility was this story of transformation described in the World Class IT podcast with Bill Schlough, CIO of the San Francisco Giants (Content begins at 10 min, 20 sec).

Has wireless infrastructure affected your organization during its transition to a more mobile model?

Have you found other bottlenecks affecting service levels and connectivity?

  Chris
@chris_p_intel
#MobileProductivity #IntelTablets #WifiNetwork