At CES 2014, with the focus on wearable technology and miniature processors, one could sense the theme that “smaller is better.” As technology becomes simultaneously more powerful and more compact, users are provided with innovative new ways to interact with their favorite devices.
With these strides in mobile technology, more workers than ever are asking for flexibility and options, as tablets meant for business enter the marketplace.
Faced with many options, how do IT Managers decide which tablets to provide to their workforce? I believe there are three important perspectives to keep in mind: the end users, the business, and IT. But whose input carries the most weight?
- IT Peer Network Administrator
What End Users Want
End users tend to be the most vociferous requestors of tablets. And with many high level executives among those demanding devices, they often get their way. However, not all demands can be rationalized with the overall needs of the organization, such as the best method of conducting its business, meeting the regulatory requirements imposed on the organization, utilizing the resources available, or meeting special app requirements.
While users have a perception of what their mobile life with a tablet should be, it may not fully equate to the needs of the business. Since business units directly fund 65% of corporate app deployments, their preferences are often weighted more heavily in IT in the decision process. The business is heavily influenced by end user desires, but they may have unique requirements that users and IT may not fully consider. Business unit leaders must balance end user desires with real world requirements, particularly around apps and existing infrastructure and processes. Not doing so creates issues in procuring, using, and supporting any deployment.
While IT is generally open to user and bsuiness concerns, its primary mission is deploying a solution that will most easily integrate into the enterprise infrastructure. Because IT only funds about 35% of corporate solutions it is often unable to impose its will (or its selection). Nevertheless, it does have a major influence/impact on the final decision process. Without IT fully supporting the solution, the deployment will likely experience many ongoing challenges.
In the comments, or on Twitter, tell us about the right decision-making balance for your organization – does each stakeholder’s needs hold equal importance? Does IT come first? Or does the business have more input?
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